ALERT * * * Important Update for iLab Users * * *
New Support System Now Live: We are pleased to share that the new iLab Help Desk platform is now live as of January 14th, 2026.
The ‘Help’ link in iLab now opens an email through the new ticketing system. For details, please visit our Help Site article: Submit and Track Support Requests in the Portal.
Upcoming Holiday Closure: In observance of a holiday, Agilent CrossLab/iLab Operations Software Support Help Desk will be closed during U.S. hours on Monday, January 19th, 2026. During this time, support in the U.S. and Canada will be unavailable. APAC and EU Support will remain open as normal. For urgent matters, please add "Urgent" to your ticket/email subject or press "1" when prompted to escalate a call on the iLab Support phone, and we will prioritize those requests first.
ALERT Welcome to Pitt’s iLab System!
Pitt’s iLab is integrated with our single sign-on and billing systems, linking faculty and staff grants to reserved time and services.
As of January 2026, we have 36 shared research facilities online with more expected to onboard throughout 2026.
Important: The department field for all Pitt employees has been standardized using a naming convention. Please do not modify this field, as it is essential for building templates that enable automated reporting.
Please review our Shared Facilities webpage and the iLab training material available in the “Using Core Facilities” section.
Upcoming iLab Training Opportunities:
(hide this warning on this page)
| Dara Kozak, BS |
| Director of Operations |
| dlk85@pitt.edu |
| Lindsey Kelly, PhD |
| Lab Manager |
| lmk209@pitt.edu |
| Hours | Location |
| Monday-Friday | 5560 Centre Avenue |
| 8 am - 4 pm | Pittsburgh, PA 15232 |
| Name | Role | Phone | Location | |
|---|---|---|---|---|
| General Email/Phone |
412-623-7155
|
htgc@pitt.edu
|
||
| Dara Kozak, BS |
Director of Operations
|
412-623-7157
|
dlk85@pitt.edu
|
Hoechstetter Building, Shadyside
|
| Lindsey Kelly, PhD |
Lab Manager
|
lmk209@pitt.edu
|
Hoechstetter Building, Shadyside
|
|
| Gopi Vyas, MS |
Bioinformatics Supervisor
|
gov7@pitt.edu
|
Remote
|
|
| Henry Tung, PhD |
Bioinformatics Scientist
|
het77@pitt.edu
|
Remote
|
|
| Sanket Unde, MBA, PMP, ITIL, Six Sigma Green Belt |
Software Engineer
|
ssu16@pitt.edu
|
Remote
|
|
| Yogita Mayekar, BS, MT, MLT (ASCP)CM |
Lead Molecular Genomic Specialist
|
yam99@pitt.edu
|
Hoechstetter Building, Shadyside
|
|
| Sarah Kebe, MS |
Molecular Genomic Specialist II
|
sarah.kebe@pit.edu
|
Hoechstetter Building, Shadyside
|